Effective Date: July 22, 2026
Last Updated: July 22, 2026

This Privacy Policy explains how Growon Teknoloji ve Danışmanlık Hizmetleri (“Growon”, “we”, “us”, or “our”) collects, processes, stores, and protects information through the Social Connector application.

Social Connector is a business integration platform that connects supported social media services—including Instagram professional accounts, TikTok business/creator accounts, and YouTube channels—with Zendesk to help businesses manage customer comments, replies, and direct messages (DMs) through a centralized customer support platform.

By connecting an account to Social Connector, you acknowledge the practices described in this Privacy Policy.

1. Information We Process

When you authorize Social Connector through supported social media platforms (such as Meta/Instagram, TikTok, or Google/YouTube), we may process the following information based solely on the permissions explicitly granted by you.

Account & Profile Information

Account ID
Username
Channel ID
Display name
Basic profile information associated with connected accounts

Content & Media Data

Post identifiers
Video identifiers
Media identifiers
Captions
Media URLs
Related metadata

Interactions & Messages

Comments
Replies
Direct messages (DMs)
Message identifiers
Comment identifiers
Timestamps
Author information provided through official platform APIs

Authentication Credentials

OAuth access tokens
OAuth refresh tokens
Authorization status
Connection metadata

Tokens are obtained only after explicit authorization by the account owner during the official OAuth authorization process.

Integration & System Data

Zendesk account configuration
Channel configuration
Internal mapping identifiers
Operational metadata
Technical logs required for:
Security
Troubleshooting
Service reliability
Idempotency protection
Synchronization health

Social Connector only accesses information made available through permissions explicitly granted by the account owner.

2. How We Use Information

We use the processed information exclusively to:

Connect supported social media accounts (Instagram, TikTok, YouTube) to Zendesk.
Retrieve comments, replies, and direct messages associated with connected accounts.
Synchronize supported customer interactions into Zendesk as support tickets or conversations.
Allow authorized support agents to respond through official platform APIs.
Prevent duplicate processing of comments and messages.
Monitor integration health and maintain secure synchronization between connected platforms.
Maintain system security, performance, and reliability.
Diagnose errors and provide technical support.
Comply with applicable legal and regulatory obligations.

We do not use platform data for:

Advertising
Marketing profiling
Selling personal information
Behavioral targeting

3. Social Media Platform Integrations

Social Connector integrates with supported platforms using their official APIs and OAuth 2.0 authorization flows, including:

Meta / Instagram Graph API
TikTok API for Developers
TikTok Business API
Google OAuth
YouTube Data API

Depending on the connected platform and granted permissions, Social Connector may:

Access basic account information.
Access published posts, videos, and media metadata.
Read comments, replies, and direct messages.
Synchronize customer conversations into Zendesk.
Send authorized replies on behalf of the connected account owner.
Perform additional actions explicitly approved during the platform authorization flow.

Social Connector requests only the minimum permissions necessary for the enabled integration features.

Users may revoke Social Connector’s access at any time through the security settings of the respective platform.

4. Zendesk Integration

Customer interactions retrieved from supported social media platforms may be synchronized with the Zendesk account explicitly configured by the account owner.

Examples include:

Instagram Direct Messages
Instagram comments
TikTok comments
TikTok direct messages
YouTube comments

Once synchronized, authorized customer support agents may manage those conversations directly within Zendesk.

Information synchronized to Zendesk is subject to:

The privacy practices of the Zendesk account owner.
Zendesk’s own Privacy Policy and Terms of Service.

5. Access Token Security

OAuth credentials are treated as strictly confidential.

Social Connector:

Never intentionally exposes access tokens to end users.
Never stores access tokens inside Zendesk ticket content.
Never includes tokens in public logs.
Stores credentials using secure backend infrastructure and industry-standard encryption.
Transmits credentials exclusively over encrypted HTTPS connections.
Restricts access to authorized systems and personnel only.
Uses tokens solely for authorized integration operations.

6. Data Sharing

We do not sell, rent, or trade personal information.

Information may only be shared where necessary with:

Meta Platforms
TikTok
Google
Zendesk
Infrastructure and hosting providers
Authorized Growon employees or contractors
Public authorities where legally required

We do not share personal information with:

Advertisers
Marketing networks
Data brokers

7. International Data Transfers

Depending on the connected platforms (such as Meta, TikTok, Google, and Zendesk), information may be processed or stored in countries outside your jurisdiction.

Where applicable, Growon takes reasonable measures to ensure that international transfers comply with applicable data protection laws using appropriate safeguards.

8. Data Retention

We retain information only for as long as necessary to:

Maintain authorized integrations.
Synchronize customer interactions.
Prevent duplicate processing.
Maintain service reliability.
Provide technical support.
Meet legal, contractual, and security obligations.

OAuth credentials and account mappings remain stored while the integration is active.

Operational logs are retained only for:

Security
Troubleshooting
Service reliability

Temporary operational records are automatically rotated or deleted after a limited retention period.

When an integration is disconnected, associated credentials and mappings will be deleted or anonymized within a reasonable period unless retention is required by law.

9. Data Deletion Requests

Users or account owners may request deletion of information associated with their connected accounts.

To request deletion, please contact:

Email: [email protected]

Data Deletion Request Page

Veri İşleme Tercih Formu

Please include:

Your name
Company name (if applicable)
Connected account identifier (Instagram username, TikTok username, or YouTube Channel ID)
Email address associated with the integration
A clear deletion request

After verifying your identity, we will delete or anonymize applicable information within a reasonable period unless retention is legally required.

Users may also revoke application access directly from the connected platform’s security settings at any time.

10. User Rights

Subject to applicable laws, users may request:

Access to their personal information
Correction of inaccurate information
Deletion of applicable information
Restriction of processing
Withdrawal of previously granted authorization

Requests may be submitted using the contact information provided below.

11. Children’s Privacy

Social Connector is intended exclusively for businesses, organizations, and authorized professional account administrators.

The service is not directed to children, and we do not knowingly collect personal information directly from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Platform API changes
New integration capabilities
Legal or regulatory requirements
Security improvements

Updated versions will always be published on this page together with a revised Last Updated date.

13. Contact Us

Growon Teknoloji ve Danışmanlık Hizmetleri

Website
https://growon.com.tr

Privacy Contact
[email protected]

Address
Finanskent
İstanbul
Türkiye